Gust Coffee Roasters HQ | part time (22.5h/wk)

Gust Coffee Roasters is an independent specialty coffee roastery based in the south of Brussels. We work with both coffee lovers and professional customers, from home brewers to cafés, restaurants and other hospitality businesses.

We’re a small, hands-on team passionate about coffee, quality and doing things right. From sourcing and roasting to packing, delivery, equipment and training, we care about every step of the process.

We’re looking for someone organised, proactive and passionate about coffee to take ownership of our logistics and training activities. You’ll make sure every order reaches the right customer, while helping our customers and partners get the most out of their coffee through well-organised, engaging training sessions.

The role

This is a hands-on, varied position combining logistics, order fulfilment and coffee education. You’ll be responsible for the smooth handling of incoming orders for both our B2C webshop and B2B wholesale customers, while coordinating and delivering barista training at our roastery and at our customers’ locations.

You’ll play an important role in the daily operations of Gust, ensuring that our customers receive the right products on time and feel supported throughout their coffee journey.

Logistics & Order Fulfilment

• Manage incoming orders from our webshop and B2B customers, ensuring they are processed accurately and on time.

• Prepare, pack and dispatch orders, including coffee, equipment and other products.

• Coordinate wholesale orders and deliveries, ensuring our professional customers receive their coffee when they need it.

• Organise shipments and collections with transport partners, and follow up on delivery issues when necessary.

• Monitor stock levels and help maintain an accurate overview of coffee, packaging materials and other products.

• Keep the packing and storage areas organised, clean and efficient.

• Handle customer questions related to orders, deliveries and product availability.

• Identify opportunities to improve our logistics processes as the business grows.

Coffee Training & Education

• Coordinate Gust’s in-house barista training programme, from scheduling sessions to preparing equipment, coffee and training materials.

• Deliver engaging, hands-on barista training sessions at our roastery for aspiring baristas and coffee professionals.

• Organise and conduct training sessions at customer locations, helping cafés and hospitality teams improve their coffee preparation and service.

• Train customers on espresso preparation, grinder adjustment, milk steaming, workflow and coffee fundamentals.

• Help customers get the best out of their equipment and troubleshoot common brewing and espresso-related issues.

• Adapt training sessions to the experience level and needs of each customer.

• Maintain and improve our training materials and programmes to ensure a consistent, high-quality experience.

• Represent Gust’s approach to specialty coffee: quality, curiosity, respect and continuous improvement.

For this role, you need:

• A strong interest in specialty coffee and a genuine desire to learn more about it.

• Previous experience in logistics, order fulfilment, warehouse operations or a similar hands-on role.

• Barista experience and a good understanding of espresso preparation, grinders and coffee equipment.

• The confidence and communication skills to explain coffee concepts clearly and guide others through practical training.

• Excellent organisational skills and attention to detail.

• A proactive mindset: you see what needs to be done and take responsibility for getting it done.

• The ability to work independently while collaborating closely with a small team.

• A practical, solution-oriented approach when things don’t go according to plan.

• Good communication skills in English. French/Dutch is a strong plus.

• A valid driving licence, given the need to visit customers and deliver training on-site.

You must already have the necessary paperwork to work in Belgium.

Working at Gust, you get:

• A varied role combining hands-on operations, logistics and specialty coffee education.

• The opportunity to take ownership of your responsibilities and help shape our processes as we grow.

• A small, collaborative team where initiative and ideas are welcome.

• A competitive salary and employment conditions based on experience and responsibilities.

• Free coffee and discounts on coffee equipment.

• Regular opportunities to deepen your knowledge of coffee, from brewing and sensory skills to roasting and sourcing.

• The chance to work closely with cafés and hospitality professionals and help them improve their coffee offering.

Interested?

If you’re organised, enjoy working with people and want a role that combines practical responsibilities with your passion for coffee, we’d love to hear from you.

Send us your CV and a short motivation explaining why you’d be a good fit for Gust Coffee Roasters at info@gust.coffee